Production Timescales & Information
We’re committed to ensuring orders are completed and dispatched as soon
as possible. Currently, over
of our orders are completed within
7-10 working days*.
For transparency, we have included the following production timescale
(quoted in working days):
Single Vision (clear) Lens Index & Your Prescription
For CYL powers over ±2.00, or prescriptions with a prism, please
allow an additional 2-4 working days.
Transition & Photochromic Lenses
Please note that production timescales can be impacted if there are
unforeseen delays within the production process, a sudden change in
frame availability, or your product fails to meet our strict
guidelines. We'll advise you at the earliest opportunity should there
be a substantial delay with your order.
Problem with your product?
If you’re not happy with your purchase, for any reason, please consult our
and contact our customer services team for assistance.
*Working days = Monday to Friday (excl. Public holidays)
Express Orders – Order today, delivered tomorrow
We now offer a premium ‘Express’ service charged at £19.95 per order
including delivery. This service is available to UK customers choosing
a frame from our
collection, and single vision clear lenses meeting the following criteria:
+3.50 to -6.00
Orders placed on a Monday to Friday before 3pm will be delivered the
following day. Orders placed after 3pm Friday or during a weekend or
public holiday will be dispatched the following working day for delivery
the next day.
Delivery Timescales & Information
We ship orders globally with a shipping rate starting from
(FREEfor orders over ₴1764.98).
Once your order has been completed at one of our global labs, it will
ship via your chosen shipping method and is estimated to arrive within
the following timescales (times quoted in working days and may vary
depending on country of delivery):
Estimated delivery times are from date of order completion and
dispatch and may vary depending on your location.
Free Delivery (1)
Standard Delivery (2)
Within 2-3 days (Mon-Sat)
Within 1-2 days (Mon-Sat)
Within 10 days (location dependent)
DPD 'Classic' Europe (3)
DPD 'Air Classic' Worldwide (3)
Within 3-6 days (location dependent)
You will receive a shipping email upon dispatch with any tracking
information included (if applicable).
DPD services available for:
Austria, Belgium, Bosnia, Bulgaria, Croatia, Denmark, Estonia, Finland,
France, Germany, Greece, Iceland, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania,
Russia, Serbia, Slovakia, Slovenia, Spain, Sweden.
*Designer items are always completed and dispatched from our UK lab.
(1) Free delivery available on orders over ₴1764.98. Free delivery not
available for reglaze orders - Reglaze orders must be sent by an
insured method to ensure safe return of the customers own property.
(2) Due to the unreliability with some overseas mailing systems, we
can no longer offer standard untracked shipping to the following countries:
China, South Africa, Ukraine, Russia.
(3) Timescales and costs for these options vary from country to country.
Expected timescales and costs quoted at checkout for your location.
Shipping Delays / Order Not Arrived?
If your order does not arrive within our estimated timescales, please
do not worry, your parcel may be delayed in the mailing system slightly.
Our normal advice is to allow 2 weeks (10 business days) for delivery as
99% of parcels are delivered within this time.
If your order has not arrived after this period, please check with your
local mailing office then contact our customer services team.
When contacting us to report non-delivery, please include your order
number, name and the date of dispatch. We will send you a non-delivery
form that must be completed so we can use as evidence of non-receipt in
our claim with our shippers.
Please note customer's own items or reglazes are sent at the customer's
own risk unless we agree otherwise in writing. We therefore cannot be
held responsible should these items go missing in the postal system.